Gain AI skills for customer service
Earn a Global Skills Certificate
Learn from professionals in class and on company visits
Study in London or Bournemouth
About this certificate course
You'll explore best practices, gain insights from industry leaders, and develop tools to enhance customer satisfaction. This micro-credential focuses on improving cultural understanding and effective communication. You'll learn practical techniques from industry experts in customer service and hospitality.
Beyond lectures, you'll engage in hands-on workshops, company visits and benefit from personalised career advice to excel in future of work.
Who is this for?
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Aspiring hospitality professionals
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Current front-line employees seeking to improve skills
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Future managers looking to advance their careers
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Career changers interested in customer experience in hospitality
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Individuals wanting to refine their customer service skill
Course Syllabus
• Introduction to Customer Experience Management
• Communication Skills for Customer Service
• Intercultural Competence in Customer Service
• Customer Mediation
• Maintaining Brand Integrity and Quality
• Digital Customer Service
• Collaboration and Team Synergy
• Time Optimisation and Scheduling in Hospitality
• Technology, Automation and AI in Customer Service
• Developing a Customer-Centric Mindset
